FAQs - Watlington Water

This is the Division of Bermuda Waterworks that is responsible for manufacturing, storing and distributing public water supply via an underground pipeline network system.

The piped water supply is classed as a potable water supply. That is to say it is safe to drink. It meets or exceeds Bermuda Government standards for drinking water quality as well as North American and European standards.

We provide water from our Devonshire plant location going west as far as Somerset Bridge (2012) with future expansion to Somerset planned for completion by 2014.

Our system includes part of the City of Hamilton and out as far as Admiralty House via Pitts Bay Road/Cox’s Hill. For more information see our Distribution Map on the website or call us at 441-236-1288.

To apply, call 441-236-1288 or visit our office at 32 Parsons Lane, Devonshire to obtain an application form and a credit application form. Alternately you can download the Application Form here.

There are two distinct categories that service applications fall into:

  1. Individuals
  2. Estates or Community Group.

Our pipelines are not island-wide in every road so our first action after receiving your information is to determine if it is feasible to provide a service from our pipeline infrastructure.

Assuming it is possible then we will respond to give you the cost to connect. This may be as an individual or a collective shared response depending on the nature of the application. A deposit of 50% of the cost is required in advance of the installation commencing.

When the installation of the water service and meter has been completed the service is activated. If the remaining 50% is not paid within the standard terms and conditions then you will lose your good standing status and all discounts that you may have been eligible for will be lost. If not paid within 60 days, then the service will be locked off for non-payment, and subject to a re-connection fee prior to the water service being turned on again.

We make this decision based on the information that you provide us within the application form. The size of the meter will depend on the type of property and the amount of water the property is likely to need. Most residential customers have a ¾” meter size while commercial properties may have a 1” or larger meter size.

Customer account representatives can be contacted at 441-236-1288 . Our customer account representatives are very knowledgeable and can handle a wide range of customer inquiries and explain the services offered. (To view our most current billing and payment information online click here.)

The capability to accept payment over the internet is now available. You can go to either BNTB, HSBC or Capital G websites and you will find Bermuda Waterworks listed on the “payee lists” for each bank. You can then set up your payment template using your account number.

You can pay your bill in person at our offices at 32 Parsons Lane, Devonshire. The office is open from 8:00am – 5:00pm Monday to Friday and from 9:00am – 1:00pm on Saturdays. It is closed on Sundays and all Public Holidays.

If no water is consumed in a given month, the bill will reflect the minimum water charge for a month which is the equivalent to the cost for 1,000 gallons. This minimum charge is to assist in recovering costs associated with meter reading. To stop these charges the service must be turned off by request of the owner in writing. Please call a customer service representative at 441-236-1288 for additional information and to request a service removal.

Bermuda Waterworks understands that customers may, from time to time, experience financial difficulties that may make it difficult to pay their water bill on time. They may have an unexpected very high bill due to a malfunction of their system that they are unable to completely pay within the terms and conditions required to be a customer in good standing.

To help our customers manage a difficult time, we advise you contact our Credit Controller at 441-236-1288 prior to the due date to inquire about a customized payment agreement to enable you to gradually pay off what will otherwise become delinquent charges while maintaining water service.