Privacy Policy


This policy details the treatment of your Personal Information by Bermuda Waterworks Limited (BWL) and/or Watlington Waterworks Limited. The policy covers your interactions with either company both when in traditional interactions such as by telephone, e-mail, fax, written correspondence or in person, and when visiting with the company via its website

The privacy policy informs you of how we collect, use, and disclose personal data when you purchase our products and use our services. The policy also provides you with information about the choices you have regarding the personal data you provide.



BWL/WWL collects personal information in person, by phone, e-mail, fax, through service application forms, credit application forms, employment application forms, consent forms, enrollment forms for benefits, and through information provided with the user’s knowledge at BWL’s website. You can visit BWL’s website without providing any personal information about yourself.

BWL does not collect information about individual users of its website except where this is specifically stated and provided with the user’s knowledge. BWL only collects information that is required to provide a product or service offered by the company.


The information you provide either directly to BWL/WWL is hard copy or electronically via e-mail or website may be used to:

  • Facilitate the processing of payment transactions
  • To know where to deliver product of where to install a water meter
  • Respond to requests and inquires
  • Provide service support
  • Communicate administrative information such as changes to our terms, conditions, and policies
  • Analyze and monitor service consumption and to make improvements



Personal data may be shared within the BWL/WWL Corporate family, including internal service personnel whose function is to provide the service you are requesting. BWL does not use personal data provided for any other purpose, and only for the purposes in which we have collected the data as set out in the privacy policy statement.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. Only authorized personnel are permitted to access personal data in the course of their work. Please note that no data transmission via the internet can be guaranteed to be totally secure and we cannot guarantee or warrant the security of any information you give us.


You have the right to know what personal data we have and you are entitled to a copy of that personal data. If we have information that is incorrect, you have the right to correct it and should inform us of any changes to your personal data. Under certain circumstances, you can ask us to send the personal data you have given us to a third party. We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data and to ensure your personal data is not disclosed to any person who does not have a right to receive it.


We will respond to all lawful requests as soon as reasonably practicable and in any event within 30 days of receipt of the request.


For any requests in regard to our Privacy Policy and to exercise any of your rights or if you have a complaint, please contact our privacy officer at